Liveops

Liveops is a pioneer in the virtual call center industry, providing customer service solutions to major brands through a network of independent contractors. Instead of running physical call centers, Liveops contracts with home-based agents to handle inbound sales, insurance claims, roadside assistance, and customer support calls. Agents have the freedom to schedule their own 30-minute blocks of work.

To join, agents must pass a background check and pay for their own certification courses for specific clients (though these fees are sometimes waived). It is a legitimate business opportunity for those with a quiet home office, a landline phone, and a desire to run their own micro-call center business. Liveops has been recognized by FlexJobs as a top remote employer.

Frequently Asked Questions

1. specific costs to start?

Yes, agents typically have to pay for a background check (approx $25) and sometimes a certification course for the specific client they wish to serve. These costs are considered business expenses since you are operating as an independent contractor, not an employee.

2. How much does it pay?

Pay is performance-based or talk-time based, usually averaging between $0.25 and $0.35 per minute of talk time. This often equates to $12 to $17 per hour depending on call volume and your efficiency in handling calls.

3. Do I need a landline phone?

Yes, most Liveops clients strictly require a dedicated landline telephone service to ensure call quality and security. VoIP services and cell phones are generally not accepted for taking calls, though requirements can vary by specific program.

4. Is this an employment offer?

No, Liveops offers independent contractor opportunities, meaning you are self-employed and responsible for your own taxes. You are not an employee of Liveops, and you do not receive benefits like health insurance or paid time off.

5. specific state restrictions?

Yes, Liveops currently does not accept applications from residents of certain states, typically including California, New York, and a few others due to local labor laws. You should check their website for the most current list of accepted states.