Sinclair Customer Metrics

Sinclair Customer Metrics is a long-established mystery shopping company that has been operating since 1987. They partner with banks, restaurants, grocery stores, and retail chains to measure customer service performance. Sinclair hires independent contractors to perform on-site audits, video mystery shops, and telephone shops.

The company is known for its detailed reporting requirements but also for its reliability and professional support. Sinclair offers a wide variety of assignments across the United States. It is a legitimate member of the MSPA (Mystery Shopping Providers Association) and pays shoppers fairly for their time and observations.

Frequently Asked Questions

1. specific application process?

Yes, you must complete an online application and pass a "New Shopper Challenge" survey to demonstrate your attention to detail and writing skills. You may also need to provide a sample writing piece.

2. How much does it pay?

Pay varies by assignment complexity. A simple bank teller inquiry might pay $10-$15, while a video mystery shop or a fine dining audit can pay significantly more plus reimbursement for purchases.

3. How do I get paid?

Sinclair processes payments once a month. Checks are mailed out or direct deposits are made usually by the end of the month following the month in which the shop was completed (e.g., January shops paid end of February).

4. Do I need a video camera?

For standard shops, no. However, Sinclair specializes in video mystery shopping, which requires a covert camera setup. If you have this equipment and training, you can access higher-paying video assignments.

5. Is it safe?

Yes, Sinclair is a reputable company with decades of history. They will never ask you to pay to join or send you a check to cash in advance (a common scam tactic used by imposters). Always communicate through their official portal.