Working Solutions

Working Solutions is a pioneer in the remote workforce industry, operating since 1996. They hire independent contractors (agents) to handle customer service, sales, and technical support for major clients in travel, insurance, and retail. Unlike traditional call centers, Working Solutions allows agents to work from the comfort of their own homes.

The company is known for its flexibility and supportive culture. Agents can set their own schedules, making it ideal for parents, students, or anyone needing work-life balance. They provide free training for each client program. While the work requires a quiet home office and specific equipment (PC, high-speed internet, headset), the pay rates are generally competitive and higher than many entry-level remote jobs.

Frequently Asked Questions

1. Is this a legitimate job?

Yes, Working Solutions is a highly reputable company that has been in business for over 25 years. They have an A+ rating with the Better Business Bureau and are frequently ranked as a top employer for remote work.

2. How much does it pay?

Pay varies by client program, but agents typically earn between $15 and $18 per hour. Some programs also offer performance incentives or bonuses that can increase the hourly rate.

3. Can I set my own schedule?

Yes, flexibility is a major benefit. You can schedule your own hours based on the client's needs. However, some programs may have a minimum weekly hour requirement (e.g., 15-20 hours) to stay active.

4. What equipment do I need?

You need a quiet, distraction-free home office, a reliable Windows PC (Macs are generally not supported), high-speed wired internet (no Wi-Fi), and a USB headset.

5. How often do they pay?

Working Solutions pays contractors twice a month via direct deposit or paper check. You are paid for the actual time spent handling calls or chats, often calculated by the minute.